Terms & Conditions
General Information and Booking Conditions
General Information and Booking Conditions
1. Fare Inclusions
2. Complimentary Malamala Beach Club Day Pass with FJ$50 per adult Food and Beverage Voucher
3. Complimentary Return "Seat in Vehicle" Transfers
4. Fare Exclusions
5. Cabin Configuration
We offer 32 cabins. Cabins will be allocated upon check-in and are subject to operational requirements on the day.
6. Bonus Offers
7) Groups and Charters
A discounted rate is available when booking a group (minimum 10 cabins) or charter (exclusive use of the entire ship) with Blue Lagoon Cruises. Based on the final group size, we may offer complimentary cabins. These rates are not combinable with any other offer and have specific booking terms, conditions, and payment terms. Please email groups@bluelagooncruises.com.
8) Family Cruise Departures & Child Policy
9) Gratuities
Blue Lagoon Cruises proudly sponsors and supports the work of the charitable organisation ‘Vinaka Fiji Trust’ and the excellent work it does in the villages of the Yasawa Islands. Blue Lagoon Cruises invites our guests to join them in supporting Vinaka Fiji by allowing the DONATION that will be automatically added to their account at the end of their stay to remain. Guests will have the chance to decline or alter the amount. The DONATION AMOUNTS that will be shown will be FJ$100 per cabin for 3- & 4-day cruise guests / FJ$150 per cabin for 7-day cruise guests. Should guests wish to provide a tip/gratuity payment to our crew, they are welcome to drop this into the Gratuity Box at the Reception Desk on board M.V. Fiji Princess.
10) Embarking
11) Scuba Diving
Scuba Diving is available (for both the Certified and Intro level) during our cruises at certain times. Dives can be pre-booked or booked once onboard. Age and medical restrictions apply to diving activities. A medical questionnaire must be completed. Divers cannot fly for 24 hours after diving and Blue Lagoon Cruises accepts no liability for any medical conditions experienced as a result of flying after diving. All diving is operated by Crystal Blue Reef Safari Pte Ltd and booking to dive with them deems acceptance of the terms and conditions as published on their website www.reefsafari.com Blue Lagoon Cruises assumes no liability for any diving activities undertaken with Crystal Blue Reef Safari Pte Ltd, or any other operator.
Please note: The Terms and Conditions stated herein shall apply unless precluded by the Laws of the Republic of Fiji. In this case, the Travel Law of that country and the Conditions of that Law shall prevail. Blue Lagoon Cruises is owned and operated by South Sea Cruises Pte Ltd. Any reference to Blue Lagoon Cruises or BLC is wholly in reference to South Sea Cruises Pte Ltd.
1. Prices
2. Payment Terms
3. Deposit Protection Plan
The Deposit Protection Plan is a scheme that allows guests to book confidently and transfer their deposit payment towards any future Blue Lagoon Cruises in the event they are unable to travel on the cruise they originally booked. Deposit protection is entirely optional, can be invoked for any reason by the guest, and requires the per person additional fee to be purchased (for each person in the booking) at the original time of booking. The following conditions apply:
4. Right to cancel or change operations
5. Liability
Where another company or persons operate the tour, activity, or excursion, diving, accommodation, or shore transfers Blue Lagoon Cruises is only acting as a Sales Agent. Responsibility for the operation and liability for any mishap lies with those operators solely and not with Blue Lagoon Cruises.
6. Force Majeure
Blue Lagoon Cruises shall not be liable or responsible for any failure or delay in the performance of its obligations specified herein arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, acts of war or terrorism, strikes, riots, accidents, civil or military disturbances, natural catastrophes or acts of God, virus outbreaks, pandemics, power or any other mechanical failures, computer virus, governmental action, or communications disruption.
7. Health & Visa requirements
It is the responsibility of all guests travelling with Blue Lagoon Cruises to check and adhere to Fiji's current health and visa requirements to enter the country.
8. Travel Insurance
There are no medical facilities in the Yasawa Islands so if any medical problem arises you will need to return to Nadi. If you develop a serious medical problem, you will most likely want to leave Fiji for Australia, New Zealand, or home. There is also a higher degree of risk in public areas, on local vessels, etc. Sea conditions and sometimes cyclones can prevent travel on the booked dates as well. It is, therefore, an essential condition of travelling with Blue Lagoon Cruises that you have a valid travel insurance policy to cover the cost of any emergency medical treatment or accident and to protect your holiday payments in the event of a cancellation that may occur for any reason whatsoever including that of weather or any other reason beyond the control of Blue Lagoon Cruises.
9. Weather
Cruise itineraries are subject to wind, tide, and weather conditions and are operated at the sole discretion of Blue Lagoon Cruises in the interests of the safety and welfare of the guests, vessel, and crew. Blue Lagoon Cruises reserves the absolute right to operate any vessel on any cruise, to decline to accept or retain any person(s) on any cruise, shore excursion, or other cruise activity, to cancel, amend or reschedule any cruise vessel, schedule or cruise itinerary, shore excursion or any other service for any reason which Blue Lagoon Cruises Limited in its absolute and sole discretion considers desirable or necessary in the interests of operational necessity and/or guests safety and/or wellbeing. Arrival and departure times at ports and various places of call are provided as a guide only and in this regard, no warranty, condition, or guarantee, express or implied, is given or intended. Should any particular shore excursion not be available, no matter what the reason, the crew will organise a substitute, but no refund or financial recompense will be due.
10. Amendment Terms
Any guest who chooses to make a new booking with Blue Lagoon Cruises will be able to change their cruise departure date / postpone their cruise without incurring any amendment fees regardless of the fare type being booked as long as the new cruise date is for the same or longer duration and the same or higher cabin grade and within the same contract season/fare validity as the original booking. A reduction in cruise duration and /or cabin grade may be treated as a cancellation and new booking - please contact the Blue Lagoon Cruises reservations team for more information.
11. Cancellation Terms
All cancellations must be in writing to Blue Lagoon Cruises, and the timing shall be based on the day of receipt of such notification by Blue Lagoon Cruises. Note a 7-day cooling off period applies from the date the booking is received to our cancellation terms being applied (e.g. booking will be held for 7 days before any cancellation fees are charged).
Important Note: Bookings made on special cruise fares as released throughout the year may be fully non-refundable once confirmed - please carefully check the individual terms and conditions relevant to each special as these standard cancellation fees may not be applicable.
12. Book with Confidence
We made a successful return to cruising in December 2021 and our onboard protocols met the Fiji Government requirements. Nevertheless, if any new health directions from any government authority occur:
Then we will provide you with a 100% ‘cruise credit’ to the full amount of the net fare received by Blue Lagoon Cruises which you can apply to a subsequent departure of your choice and date. This cruise credit has a two-year expiry date from the original cruise departure date and can be used on any future voyage with Blue Lagoon Cruises (subject to availability).
Future Travel Credits - All future travel credit may be shared or given to a friend or family member, provided written consent is given to Blue Lagoon Cruises. The future travel credit is to be used within two (2) years from the original cruise departure date.
13. Overbooking and offloading guidelines
Blue Lagoon Cruises will make every attempt to avoid any overbooking and/or offloading situations, however, should this occur:
14. Blue Lagoon Cruises is a product operated by South Sea Cruises Pte Ltd. Travel is subject to our Conditions of Carriage.
Contracts of carriage are entered into with Blue Lagoon Cruises which is owned and operated by South Sea Cruises Pte Limited (“South Sea Cruises”), and cruises are booked subject to these terms and conditions, which the guest by purchasing a cruise acknowledges having read and understood and agrees to be bound by them. Verbal promises and representations by booking agents or South Sea Cruises’ crew, staff, or agents will not be recognised by South Sea Cruises if they are inconsistent with these terms and conditions.
1. South Sea Cruises reserves the right to alter prices, cancel departures, arrange alternative transport, and vary itineraries and services in any way whatsoever without any liability to a guest if deemed necessary by South Sea Cruises for any reason.
2. South Sea Cruises shall not be liable for any loss, damage, or injury which may arise or be alleged to arise directly or indirectly in the event of cancellation, alteration, variation, or abandonment of the cruise before or during the course thereof (should South Sea Cruises or any of its crew, staff, or agents in their absolute discretion decide that such cancellation, abandonment, alteration or variation is necessary) or in the event of any deviation or delay in the service arising from any cause whatsoever. For the avoidance of doubt and without limiting the effect of this condition, in any such event, South Sea Cruises shall also not be liable in any way for the cost of any accommodation or for any alternative means of travel which may arise and additional expense so arising shall be the sole liability and responsibility of the passenger.
3. South Sea Cruises may, without assuming any liability whatsoever to the guest, arrange for any other person to undertake the service contracted for or any part thereof (“performing carrier”), and the performing carrier and its crew, staff, or agents shall be entitled to the benefit of these terms and conditions to the same extent as South Sea Cruises and its crew, staff and agents as if such person were a party to the contract.
4. For the avoidance of doubt and without limiting any other term or condition of carriage, all services are subject to weather and sea conditions.
5. South Sea Cruises is not a common carrier and reserves the right to refuse to carry any guest or goods without assigning reason, therefore.
6. Each full fare-paying guest is entitled to have not more than 25 kg of luggage carried free of charge. If loading is available then excess luggage will be carried at South Sea Cruises’ standard rates, and if loading is not available then South Sea Cruises may arrange to forward the excess at the guest’s own risk and expense and by other means of transport specified by the guest.
7. The guest shall comply with the instructions of South Sea Cruises’ crew, staff, or agents concerning all matters connected with the service including but not limited to the personal safety of themselves, crew, or other guests, and shall comply with any notice exhibited on the vessel or any notice issued prior to boarding or issued digitally via email and/or social media.
8. Guests are required at all times to take all reasonable precautions for their own safety and the safety of any person in their care (particularly children), this includes (but is not limited to) using hand and guard rails at all times as provided around the vessel, appropriately restraining children and ensuring that children are accompanied by a responsible adult at all times, paying attention to the safety briefing given by crewmembers at the commencement of carriage and being seated when advised or requested to do so by any of South Sea Cruises’ crew, staff or agents for any reason. Guests are advised and required to take particular care in conditions of inclement, rough, or heavy weather or as advised by South Sea Cruises’ crew, staff, or agents.
9. The guest whilst onboard M.V. Fiji Princess or any other South Sea Cruises vessel shall not consume any intoxicating beverage unless it has been sold or otherwise supplied to him on board by the crew, staff, or agents of South Sea Cruises. The guest will respect any refusal of alcohol to be sold or served onboard at any time, for any reason by the staff or crew.
10. The guest shall not take onto the vessel or include in his luggage any explosives, volatile spirits, corrosives, any easily ignitable articles, or offensive things likely to cause inconvenience to other guests or anything likely to endanger the vessel, other guests, or goods.
11. South Sea Cruises accepts no responsibility for loss or damage to luggage or personal effects or loss, damage or injury to the guest arising out of or in any way incidental or connected to the service or the accommodation of the guest or the transfer of any guest or luggage between the vessels and/or the vehicle and/ or any place of accommodation whether such loss, damage or injury may be due or alleged to be due wholly or partly to negligence or misconduct or fault on the part of South Sea Cruises, its crew, staff, or agents.
12. South Sea Cruises shall not be liable for the loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art, or other valuables, even if such valuables have been deposited with it for the agreed purpose of safe-keeping whether such loss or damage may be due or alleged to be due wholly or partly to negligence or misconduct or fault on the part of South Sea Cruises, its crew, staff, or agents or otherwise howsoever.
13. If an action is brought against a crew, staff, or agent of South Sea Cruises or a performing carrier arising out of damage covered by the contract with South Sea Cruises, such crew, staff or agent, if he/she proves that he acted within the scope of his/her employment or agency, shall be entitled to avail himself/herself of the defences and exclusions of liability which South Sea Cruises or the performing carrier is entitled to invoke under the contract.
14. South Sea Cruises reserves the right, in the event of a booking being cancelled by the guest, to charge cancellation fees in accordance with South Sea Cruises’ current terms and conditions.
15. The contract is subject to and shall be construed in accordance with the laws of Fiji and the guest agrees to submit to the exclusive jurisdiction of the courts of that country.
16. If any term of the contract is found to be invalid or unenforceable, it shall be entirely severable from the remainder of the contract, and all other terms of the contract shall continue in full force and effect for all other purposes.
17. No term or condition of carriage other than those set out herein will be recognised. The contract may only be varied by agreement in writing between South Sea Cruises and the guest.
18. Any reference to South Sea Cruises is also in reference to Awesome Adventures Fiji, South Sea Sailing, Malamala Beach Club, Blue Lagoon Cruises, South Sea Cats, and Vinaka Fiji. Any reference to any of these brands including South Sea Cruises is all in reference to South Sea Cruises Pte Ltd, a registered company in Fiji.
UPDATED 11 NOVEMBER 2024