Frequently Asked Questions

We are very good at what we do. With 70 years experience cruising Fiji's Islands, we've figured out the winning formula for taking guests to the most beautiful places, showcasing the most rewarding activities and giving our guests the best possible experience in the untouched South Pacific!

The Blue Lagoon is an area in Fiji’s Yasawa Islands, named for its mix of aqua and turquoise waters, so stunning that you’ll want to dive right in and discover the coral reefs below. We believe that one of the best examples of the Blue Lagoon is in fact at our very own island, Nanuya Lailai. It’s simply spectacular!

Our skilled chef and his team dish up a true range of enjoyable meals made all the more pleasing by the beautiful locations in which we eat. In the morning, enjoy freshly made omelets or eggs to your liking and in the evening, enjoy barbeques, splendid buffets, and traditional Fijian meals on the menu.
We cater to most food allergies and preferences and we also offer Halal meals.

We offer transfer services from Mamanuca Island resorts to M.V. Fiji Princess. The pick up and connections for this transfer service are run by local operators exclusively for Blue Lagoon Cruises guests. The 3 and 7 night guests will join M.V. Fiji Princess at Mana or Modriki Islands and the 4 night guests will connect with South Sea Cruises transfer vessel enroute to meeting Fiji Princess in the Sacred Islands.

- Plantation Island Resort
- Lomani Island Resort
- Musket Cove Island Resort
- Malolo Island Fiji / Tropica Resort
- Likuliku Lagoon Resort
- Castaway Island Fiji
- Mana Island Resort & Spa
- Tadrai Island Resort
- Matamanoa Island Resort
- Tokoriki Island Resort
- Sheraton Resort & Spa Tokoriki Island

International cruise liners are big and getting bigger – which is great if you want to cruise with 2,500 or more people! But at Blue Lagoon Cruises we believe that part of the unique charm of the experience is the ability to become friends with all the guests and crew. By the end of the first day everyone has had a chance to meet and get to know each other and the crew know you by name! Many guests stay in touch with each other and the crew and meet up time and again on subsequent Blue Lagoon Cruises. The small size of Fiji Princess also means we can get to beaches and bays that bigger cruise liners cannot access.

We have installed filtered water stations throughout the vessel and all guests are provided with a reusable metal drink bottle on arrival as we are a single use plastic free vessel.

Pre & post-cruise coach transfers are complimentary on our cruise departure & arrival days (Friday and Monday). These transfers are operated by a third-party coach company and are available on a complimentary basis between:
Nadi International Airport and Port Denarau (and return)
Your Nadi/Denarau or Wailoaloa hotel and Port Denarau (and return)

Private transfers or transfers from other areas are available at an additional charge.

Requests for a pre / post-cruise transfers need to be booked directly with Blue Lagoon Cruises reservations and your flight arrival / departure details must be provided for all Airport transfers. Your pickup time will be confirmed at time of booking.

For airport arrivals, the driver will be holding the guests name card for meet & greet in the arrivals area at Nadi International Airport once you have left the baggage hall.

Pre Cruise-Registration and Check-in

To help prepare for your arrival, Blue Lagoon Cruises offers a user-friendly App allowing you convenient access to a variety of services and information for use before and during your Cruise.

A link to the App will be included in your confirmation and can also be downloaded from our website on the "Pre & Post Cruise" page under the "About" tab.

Please scan this QR Code & download the App to register in the comfort of your home – this will allow you to complete your Online Registration (at least 60 days prior to cruising) , pre-book onboard services and activities, view an inter active map and daily itineraries, as well as receiving live updates and the ability to communicate with the crew once you are onboard with us.
1. Download the App
2. Select Log in
3. Select I’m Coming & enter your booking reference [BOOKINGREF] & Cruise Start Date [DATEOFTRAVEL]
4. Read the privacy policy
5. Complete the Online Check-In (pre-registration) at least 60 days prior to your cruise date




Physical Check-in for your Blue Lagoon Cruise

Please check-in at Port Denarau. Upon arrival, you will be directed to Blue Lagoon Cruises check-in counter.

The latest check-in time is 60 minutes prior to the scheduled departure.

CHECK IN FROM DEPARTS PORT DENARAU
3 night cruise 1.30pm - 2.30pm Friday 3.00 pm
4 night cruise 11.00am – 11.45am Monday 12.15 pm
7 night cruise 1.30pm – 2.30pm Friday 3.00 pm

Yes. It is an essential condition of travelling with Blue Lagoon Cruises that you have valid travel insurance.

No, you don't have to however by using our App this allows you to read through the optional activities and select and pre-book all the activities that you wish to participate in before you board the ship. Once onboard you will be asked to book so we have final numbers. You can also pre-book optional paid activities such as spa treatments and diving. If you wish to dive, please to prebook this prior to travel.

Payments can be made by credit card through our secure website booking platform or alternatively by international bank transfer.

The itineraries for our 3,4 & 7 Night Cruises as well as a Helpful Information document are available for you to download from our website on the "Brochures, Price Lists & Itineraries" page under the "About" tab.

If you have already made a booking, there is also a direct link in the booking confirmation to the itineraries.

You can also view all itineraries and the daily schedules via our App (a link to the App will be included in your confirmation and can also be downloaded from our website on the "Pre & Post Cruise" page under the "About" tab.

Our skilled chef and his team dish up a true range of enjoyable meals made all the more pleasing by the beautiful locations in which we eat. We cater to most food allergies with gluten free and dairy free options. We also have a vegetarian menu and can offer Halal meals. When completing your pre-cruise registration via the App we would request that you include information about any allergies so our onboard chefs are aware prior to your cruise departure from the mainland.

M.V. Fiji Princess and South Sea Cruises vessels are not wheelchair accessible, and the islands visited during the cruise do not have jetties. This requires our guests to disembark / embark, by transferring from the ship to a smaller tender vessel and then disembarking from the tender boat directly on to the beach. This process can be challenging for those with mobility impairments and while getting in and out of the tender boats can require a certain degree of mobility, our crew will tailor shore landings to suit conditions – guests may of course choose to stay on board if they would prefer to relax and enjoy the scenery.

Guests do need to be mobile enough to move around the ship easily including getting up and down relatively steep and narrow flights of stairs to access the different areas of the ship as there are no elevators available onboard. We apologize for any inconvenience this may cause and encourage guests with specific accessibility needs to contact us for further information or alternative options.

To help prepare for your arrival, Blue Lagoon Cruises offers a user-friendly App allowing you convenient access to a variety of services and information for use before and during your Cruise.

Please go to our "Pre & Post Cruise" page in the "About" section of the website and scan the QR Code to download the App and register in the comfort of your home.

The App will allow you to complete your Online Registration (at least 60 days prior to cruising), pre-book onboard services and activities, view an inter active map and daily itineraries, as well as receiving live updates and the ability to communicate with the crew once you are onboard with us.

1. Download the App
2. Select Log in
3. Select I’m Coming & enter your booking reference & Cruise Start Date
4. Read the privacy policy
5. Complete the Online Check-In (pre-registration) at least 60 days prior to your cruise date

Some countries require a visa to visit Fiji. Please visit the Fiji Travel website for more information.

A first aid kit and defibrillator is kept onboard, but if you have a pre-existing medical condition, we request that you inform us before joining your cruise. In case of medical emergencies, evacuation from the ship is possible by helicopter or fast speedboat. Make sure you have a comprehensive travel insurance policy to cover any necessary costs.

The electric current is 240 volts. Fiji has three-pin power outlets, which are identical to Australia and New Zealand. This is provided in your cabin with 110-volt converters available if required.

Fijian's are often referred to as the friendliest people in the world. We feel it's important for our guests to experience the authentic, genuine friendliness and helpfulness of the Fijian people. Therefore, we staff Fiji Princess with only Fijian crew, from the Captain to the stewards.

Every way you turn you'll be greeted with a big 'Bula' and ear-to-ear grin and you'll find yourself instantly welcomed into the 'family'.

Yes, fresh beach towels are available whenever you request one. We also have beach mats, which we hand out on shore excursions.

Laundry service is available and included.

For your convenience, all purchases on-board are charged to your account for settlement at the end of the cruise. Drinks and any other purchases (massage and additional activities such as diving) are put on to a cabin tab and at the end of each day after dinner, guests sign their daily bill to acknowledge all is correct.

Bill payment is made at the end of the cruise just before disembarking. All major credit cards are accepted on-board as well as Fijian dollars.

You may wish to have some small change and notes available for buying souvenirs at the village market. Your cruise director can assist you with this if need be. Please note that there are no banks or ATM machines in the Yasawa Islands. Tipping is not required on-board Blue Lagoon Cruises. However, if you wish to offer gratuity as a gesture of thanks for services rendered, your tips will be most welcome.

No, guests are not permitted to bring their own alcohol on-board Fiji Princess. Receipted storage facilities are available at check in and remember we’ve got a great range of alcoholic and non-alcoholic drinks available for purchase on-board!

Dress is casual and informal (even at dinner time), with emphasis on casual resort wear. Include a light jacket/sweater for cooler evenings and of course, don’t forget to pack your swimwear, sun hat, sunglasses, sunblock, mosquito repellant and a t-shirt for snorkelling. In the evenings, we recommend covering up and using an insect repellent containing DEET or similar.

There is no need to bring bulky beach towels as these are provided and changed each day. Bed linen, towels and toiletries are all provided and there is the ability on-board to purchase a small selection of essential purchases.

Many of our guests fall in love with the friendly nature of Fijian's and are especially taken with the wide-eyed curiosity of the children. The villagers do not expect gifts from our guests, but many of our guests ask us what items they can bring to give away to village children. School supplies (pens, pencils, crayons, drawing/colouring books, notepads and the like) are always most welcome as are sports items such as rugby and soccer balls. Items of clothing are also well received. We do not suggest school learning books as the importation of relevant educational material is subject to Ministry of Education approval.

We do have a large selection of snorkels, masks, and flippers on board for you to use however if you feel more comfortable bringing your own please feel free to do so. Should you choose to use our onboard equipment we will also have new mouthpieces available for purchase (note all our equipment is well sanitised prior to being given to you to use for the duration of your cruise).

Oh and don’t forget your camera and a sense of fun!

Throughout much of the Yasawas, and most of the Mamanuca’s you’ll be able to get mobile phone reception. We also offer free satellite-based wifi on-board, which has good connectivity throughout the islands.

Blue Lagoon Cruises proudly sponsors and supports the work of the charitable organisation ‘Vinaka Fiji Trust’ and the excellent work it does in the villages of the Yasawa Islands.

Vinaka Fiji Volunteering works towards improving the provision of basic needs and amenities in the Yasawas. We do hope that what you see and experience with us during your stay in the Yasawas will encourage you to join us supporting these projects.

Rather than a gratuity payment, Blue Lagoon Cruises invites you to join us in supporting Vinaka Fiji by allowing the donation that will be automatically added to your account at the end of their stay to remain. You will have the chance to decline or alter the amount.

The donation amounts are FJ$100 per cabin for 3 & 4 night itineraries or FJ$150 per cabin for 7 night itineraries.

Vinaka vaka levu for your support andf for more information about Vinaka Fiji Volunteering programs or donating please visit https://vinakafiji.org

Fantastic news! If you’d like to celebrate in style, please let us know prior to arriving in Fiji so that we can accommodate your needs and ensure that your occasion is truly special.

Blue Lagoon Cruises proudly sponsors and supports the work of the charitable organisation ‘Vinaka Fiji Trust’ and the excellent work it does in the villages of the Yasawa Islands.

Vinaka Fiji Volunteering works towards improving the provision of basic needs and amenities in the Yasawas. We do hope that what you see and experience with us during your stay in the Yasawas will encourage you to join us supporting these projects.

Rather than a gratuity payment, Blue Lagoon Cruises invites you to join us in supporting Vinaka Fiji by allowing the donation that will be automatically added to your account at the end of their stay to remain. You will have the chance to decline or alter the amount.

The donation amounts are FJ$100 per cabin for 3 & 4 night itineraries or FJ$150 per cabin for 7 night itineraries.

Vinaka vaka levu for your support andf for more information about Vinaka Fiji Volunteering programs or donating please visit www.vinakafiji.org.fj.

All our cabins (both Orchid Deck and Hibiscus Deck) come with a premium stocked mini-bar on the day of cruise departure only that includes; local beer, a selection of soft drinks, a bottle of French sparkling wine, premium Fijian chocolate, and local gourmet snacks.

In-Cabin Welcome Gift
Each cabin will come with a Blue Lagoon Cruises branded gift of a stylish beach tote, a Pure Fiji Gift Pack, a high-quality sulu (sarong), and a reusable drink bottle per person.

Cabins are allocated upon guest check-in only. We cannot guarantee a particular cabin or deck preference, however, we will certainly do our very best to accommodate any specific requests. Please ensure any requests are sent to our reservations team as soon as possible after booking your sailing date.

We do have a large selection of snorkels, masks, and flippers on board for you to use however if you feel more comfortable bringing your own please feel free to do so.

Should you choose to use our onboard equipment we will also have new mouthpieces available for purchase for FJD$10.00 per piece adult and youth sizes (note all our equipment is well sanitised prior to being given to you to use for the duration of your cruise).

If you would like to preorder these please either email our reservations team with your booking details and they will add this for you (email: cruisecentre@bluelagooncruises.com) or you can add a comment into the "Notes" section when you are making your online booking.

It's not often you'll have bad weather in Fiji! But if the wind or sea conditions make cruising uncomfortable, we will simply adjust our cruise route to ensure that we stay on the sheltered side of the island chain. If conditions are not suitable for sailing, we will not operate the cruise in the interest of guest safety.

Fiji has a very warm, tropical climate all year around. The rainy season is from November to April, but don’t let this 'dampen' your spirits, as the wet season is usually made up of plenty of sunshine, with only one or two sudden down-pours a day, meaning you can still enjoy your beach holiday!

We offer "Family Cruise" departure dates within certain school holiday periods in the Southern Hemisphere. Please see our "Family" section for specific family dates - https://www.bluelagooncruises.com/about/families

For family prices and bookings, don't hesitate to get in touch with our reservations team - email: cruisecentre@bluelagooncruises.com

No, the Deposit Protection Plan is not in place of travel insurance. We highly recommend purchasing travel insurance that covers remote area evacuation.

If the purchaser wishes to activate their purchased Deposit Protection plan and amend an existing booking, they will need to confirm in writing (via email) to the Blue Lagoon Cruises Reservations team indicating that they are activating their plan and provide an alternative cruise travel date.
If a date is not selected within the 12-month period, the deposit and deposit protection plan are forfeited per the terms and conditions of the plan.

Yes, our Deposit Protection Plan can be obtained when booking directly with Blue Lagoon Cruises or via your travel agent.